Return Policy

At JusLitFlow, we are committed to providing you with high-quality products and a seamless shopping experience. We take great pride in the quality of our merchandise and ensure that they meet the highest standards. Our after-sales service policy is designed to assist you in the rare event of a product quality issue.

1. Returns and Refunds
We prioritize the quality of our products and stand by their excellence. Therefore, we do not accept returns or offer refunds for reasons other than product quality issues. If you have received a product with a quality concern, please follow the steps below for our after-sales support.

2. Contacting Us for Quality Issues
Please check the product at the first time after you receive it, and you can initiate an after-sale application within 14 days from the date of receipt. If you believe that you have received a product with quality issues, please send an email to info@juslitflow.com to initiate an after-sales request. Include the following information in your email:
- Order Number
- Description of the Issue
- Clear Photos of the Defective Product

3. Processing Time
Our dedicated team is committed to addressing your after-sales requests promptly. You can expect to receive a response and resolution within 3 business days of submitting your after-sales request.

4. Approval and Resolution
Upon verification of the quality issue, if your after-sales request is approved, we will take the following steps:
- We will arrange for the replacement of the defective product.
- You are not required to return the defective item to us. We deeply apologize for any inconvenience caused.

5. Disapproval and Explanation
If your after-sales request is not approved, it indicates that the product does not have quality issues as per our assessment. We kindly ask for your understanding that in such cases, we are unable to offer a replacement or refund.

We value your trust in our products and aim to provide you with the best possible shopping experience. If you have any further questions or concerns regarding our after-sales service policy, please do not hesitate to contact us at info@juslitflow.com. Your satisfaction is of utmost importance to us.

Thank you for choosing JusLitFlow.